General Terms and Conditions
Orders are shipped in parcels and are insured, or in the case of smaller orders, items are sent in uninsured envelopes.
Deliveries to non-EU countries may be subject to customs and import duties. These are to be paid by the recipient.
Deliveries to some islands, external regions and overseas departments or dependencies may be subject to additional shipping costs. Please contact us before placing your order for individual advice.
Shipping and handling charges for all of the countries we ship to can be found under the heading SHIPPING.
An order is binding once we have confirmed the order by email. We reserve the right to cancel an order should the ordered product no longer be available. In this case, we will refund any money already paid without delay.
As our main business is the shop in Berlin, and the fabrics offered via the website are also on general sale, it can occasionally happen the fabrics are sold out in the shop before we have a chance to check the internet orders.
DISCOUNTS
For business customers from the textile industry, with proof of their commercial status, we are happy to offer discounts. Please contact us by telephone to discuss any discounts.
PAYMENT
Payment must be received in advance by direct bank transfer or via Paypal.
If you want to pay by direct bank transfer you will receive an email from us with the invoice details and our bank account details. As soon as your payment has been received we will despatch your order.
If you want to pay via Paypal you can either use your existing Paypal account, or register for an account at www.paypal.com. Payments should be made to our email address, tania@frautulpe.de.
EXCHANGE AND RETURNS
NO RETURNS:
For fabric sold by the meter and cut to the customer’s specifications, and for any other made-to-measure items or custom-made items.
RETURNS WITHIN 14 DAYS:
For other items we offer a 14 day returns policy. All items returned under this policy must be undamaged and unused.
COMPLAINTS:
A complaint regarding faulty goods must be registered within 8 days of delivery and before the goods are used or processed in any way. Faults with fabrics sold by the meter must be registered before the fabric is cut.
In the case of faulty goods, we offer you the following:
- replacement of the item
- replacement with an item of the same value
- deduction of the amount of the faulty item from your invoice (depending on the individual circumstance)
- credit voucher to the value of the item
Please be aware that fabrics are natural products and it is entirely possible that there are slight variations in colours, printed patterns and the thickness of yarns. We do our best to guarantee that we sell only the highest quality fabrics. In the extremely rare event of faulty items, we will do everything we can to replace the item or refund your payment as quickly as possible.
Differences in appearance between the photographs in the internet shop and the actual fabrics are not to be classed as faults. In order to avoid potential problems, we suggest that you ask for samples of fabrics in advance of your order.
RETURNS:
In the case of a genuine complaint we will refund the return shipping costs.
Shipping costs for the return of goods which are not faulty will only be refunded on orders over €40.00.
DESPATCH AND DELIVERY
For all items and fabrics in stock at the time an order is placed, we guarantee to ship within a week. Should the ordered items be out-of-stock or no longer available, we will inform you by email.